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Gift Vouchers

Gift vouchers are available from Obsidian and can be redeemed on products in our online or retail store, on custom designs or for jewellery care and repairs.

Vouchers can be purchased by contacting us via email and making an EFT payment, upon which we will email a gift voucher with the relevant terms and conditions to either you or your chosen recipient.

Ordering a gift

Jewellery makes for a great gift. If you are buying an item as a gift please mark the appropriate box at checkout and be sure to include the delivery address of the recipient.

All gift orders are suitably wrapped and beautifully packaged to make the receiver feel extra special! And don’t worry, we’ll make sure there is no price on the gift and that the invoice is sent to you separately.

Payments

Payments for all online purchases can be made via EFT, PayFast or with vouchers issued by Obsidian Jewellery Studio.

In the case of EFT payments, no items will be dispatched without a proof of payment. Please email this to online@obsidianjewellery.co.za.

Availability and lead times

Please allow a lead time of three to seven (3-7) working days on all orders.

While we do our utmost to ensure that all products displayed in our online shop are readily available, it may happen that a product needs to be ordered from a supplier. In the unlikely event of your order not being immediately available we will notify you via email and advise the new expected lead time.

Packaging and shipping

Great care is taken to ensure that your order arrives at your door in mint condition. All items are securely wrapped in suitable packaging, as well as bubble wrap. If upon receipt of your order you suspect that the item has been damaged in transit please notify us immediately.

Track your order

For safety and convenience we use a door-to-door courier service. As such, please ensure that you supply a physical daytime delivery address on the checkout form.

All orders dispatched from our studio are issued with a tracking number from our courier company which we will email to you when the order is dispatched.

Returns and exchanges

You are welcome to return or exchange any item within seven (7) days of purchase. Please note that items must be returned in their original packaging with no noticeable signs of wear and tear.

Should you be unable to select an alternative item upon your exchange or return, we will issue a credit receipt for the value of the item that may be used at a later stage. Credit receipts are valid for one year from date of issue.